Frequently Asked Questions
No matter how much information you put out there, some questions will always remain. That’s why we have put together a few frequently asked questions to help you understand our convenient approach to dentistry below:
We’re suppliers of quality, sterile, single-use dental instruments, clinical consumables, and surgical drape kits. We provide simple solutions for modern dental needs.Â
Single-use disposable instruments are pre-sterilised and sharpened arriving ready to use. The purpose is for convenience, flexibility, reduced sharps injuries, and reduced risks of cross-contamination.
Single Use instruments have a 5-year expiry from the date of manufacture.
The manufacture and disposal of any dental instrument or consumable is not environmentally friendly. However, we’re striving for the possibility of zero-waste solutions and use SMART Waste Recovery to repurpose waste. Our instruments are made with recyclable materials to make this possible.
*The program is only available in certain districts, chat with your account manager to find out if you qualify
Single Use instruments, clinical consumables and surgical drape kits are sterilised according to the highest standards, ensuring they are ready to use on arrival. Single Use products are CE certified.
We supply diagnostic, restorative, periodontal and surgical dental instruments, clinical consumables, and oral surgery procedure kits and packs. Single Use products are CE certified.
Our HQ is located at Unit 1/24 Hoopers Rd, Kunda Park, QLD, Australia 4556. Our representatives can be found across Australia, primarily Queensland, Victoria, and New South Wales. We currently serve practices based in Australia and New Zealand.
We’ll ship any order from our warehouse in Queensland to a practice across Australia and New Zealand. We offer same-day dispatch for orders processed before 2 pm, Monday to Friday.
Yes, you can order Single Use Dental Instruments samples to be shipped to you, or if possible, dropped off by one of our representatives. You can request samples here.
You can get free shipping for all online orders that are over $350*. To make an order, visit our online store, fill your cart, and proceed to the checkout. You’ll be prompted to create an account if you’re new to Single Use or login if you’re an existing member.
If you’d prefer to make a direct order without using our online store you can call our team: (07) 5445 6486. Alternatively, you can email us: sales@sudinstruments.com
All orders made before 2 pm AEST every Monday – Friday have same-day dispatch. The delivery time varies depending on the proximity of the shipping location. The estimated delivery time is 3-5 business days.
Yes, you can setup a credit trading account with us once you’ve made three purchases and registered an account. To apply, login to your account and locate the Trade Account Application form. For support, you can contact us here.
For prompt support, you can call us on (07) 5445 6486 or email us: sales@sudinstruments.com
You can also reach us on our ‘contact-us’ page.
To setup your Single Use account, simply click here and enter your details. For any support, you can reach us on (07) 5445 6486 or reach us on our ‘contact-us’ page.
We do not accept the return of products unless the item has been damaged or defected. If you deem the item to be damaged, this must be reported to Single Use within 14 days of receiving the item. Once an order is placed, it cannot be returned or refunded if the incorrect item was ordered. To report a defect, contact our team here: (07) 5445 6486.